Best Of
Guidelines for Community Participation
By participating in the Community, you agree to uphold these participation guidelines.
This is your community. Help keep it friendly, fun, and productive!
Community Goals
All guidelines promote these goals.
Maintain a constructive environment in which WellSky users can help each other solve problems so everyone can implement their WellSky solution for maximum results and efficiency.
Provide a platform where post-acute healthcare industry professionals can discuss industry updates and best practices to promote continuous education.
Support networking among WellSky users to foster a strong professional community.
Please do...
Post constructive comments and questions. Your posts should either be application questions/answers, constructive feedback about product features, discussions about agency best practices, or discussions of industry news. If your post contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy.
Be polite. The Community does not tolerate toxic or inappropriate content.
Toxic content: Statements rendered unproductive or unhelpful due to their lack of specificity or relevance to the original post, and which can be inflammatory, rude, or taunting
Inappropriate content: Statements that include libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, or offensive content
Post your own materials or give credit to those whose materials you cite. All content must be your own work or work that is properly attributed to the initial creator of the content.
Report content you feel is in violation of these guidelines. If you read a post you believe does not follow the participation guidelines set in this document, please message a moderator and let us know!
Post content in the designated forums. This makes it easier for community members to find what they need. This is especially important with regards to advertisements for jobs and services; those types of posts belong only in the designated Jobs and Services forum.
Please don’t…
Cross-post. Cross-posting is posting the same content in two or more locations. This can create confusion and isn’t ideal for locating helpful information in the community.
Post PHI. For more information about HIPAA compliance in the forum, please take a look at our statement of content responsibility below.
Discuss WellSky competitors. This forum is meant to be a base of support for WellSky users, so posting about competing products is counter-productive.
Post requests to WellSky or WellSky employees. Product enhancement, training, and other requests should be routed through the WellSky Support team or your WellSky Account Manager.
Statement of Content Responsibility
This forum is intended to facilitate discussion and the sharing of information regarding the use of WellSky applications (e.g., application usage tips, troubleshooting) by WellSky subscribers. Although WellSky staff periodically monitor this forum, WellSky is not responsible for the information posted herein, nor does WellSky guarantee its reliability or accuracy. Users are solely responsible for their posts and are expected to follow all applicable laws, including HIPAA (related to the protection, use, and disclosure of individually identifiable health information). Users are hereby notified not to publish any identifiable health information on this forum. To the extent this forum contains any discussion on subjects related to health care (e.g., diagnosis/treatment, industry best practices, industry changes, billing, clinical documentation, agency policies/procedures), none of that information should be construed as health care consultation or advice. Any opinions or positions expressed herein should not be construed to reflect those of WellSky.
Keep in mind...
It’s impossible for WellSky Community moderators to pre-screen all posted content. Therefore, we hold the right but not necessarily the responsibility to edit, remove, or relocate any content posted in the community if found to be inaccurate, confusing, or in violation of participation guidelines.
- If you fail to abide by the participation guidelines outlined in this document, we may remove your posted content. We may also send a message that informs you that your post has been removed or edited. Repeated violations of guidelines may result in temporary or permanent community account suspension.
Get Started in the Community
Be a part of the community
This community is all about answering WellSky Home Health and Hospice product and service questions. You can give and get technical help as well as discuss agency best practices and industry news. Along the way, you’ll meet other WellSky users from all walks of life.
Find answers and ask new questions
Have a question? Use the search bar to locate discussions that might provide an answer.
Can’t find what you need? Ask your question by clicking the New Discussion button and posting it so other folks can take a look and get back to you.
Promote helpful content
Did you get a response or find a post that is particularly helpful? Let everyone know by clicking Helpful or Agree.
The person who made that post will get some points, and you’ll be helping to make that content more visible to other folks who have the same or similar questions. Posts with 5 or more points end up on the “Best of” page where they are easily accessible to others who might benefit from the information.
Build your reputation
Earn points and win badges by posting questions, answers, and comments or by responding to others’ content. Others can give you points by liking or marking your content as helpful! Points and badges are your reward for being an awesome community member. Other forum goers who see your badges will know just how knowledgeable and reputable you are.
In addition, to badges, the more points you earn, the higher your rank! You can earn up to 5 ranks:
Newcomer: This one’s granted automatically when you become a community member.
Rising Participant: You earn this one after you reach 50 points.
Local Leader: You earn this one after you reach 100 points. At this point, you can add a customized signature to all of your posts!
Honored Patron: You earn this one after you reach 500 points.
Resident Expert: Whoa, 1000 points! Your expertise and rank entitle you to participate in some closed Product and Community discussions.
Organize your content
Have you found a great thread you’d like to reference later? Bookmark it by clicking the star icon.
Later, you can easily access all bookmarked content from the upper, right-hand corner of the screen by clicking the star icon again.
You can also choose to get notifications when other community members comment on those bookmarked discussions. Just click the gear icon in the upper, right-hand corner and click Edit Profile > Notification Preferences. Then, you can edit all of your notification settings to suit your needs.
Additional support options
Kinnser Support Communities can be a great way to get answers to your questions, but sometimes you just can’t wait for an answer from the community. In that case, Kinnser offers other help and support solutions:
WellSky Home Health and Hospice Online Help: We offer hundreds of how-to and reference articles and videos in Online Help, so you may be able to find just what you need there with a simple search. From your application, just click Need Help? and Access Online Help to go to the homepage.
WellSky Home Health and Hospice Support Team: Call the Support Team at (877) 399-6538 or email them at support@kinnser.com to get individualized assistance from a Support representative.